Refund and Returns Policy

At Trois Info Com Pvt. Ltd. , we take pride in delivering high-quality corporate gifts and ensuring complete customer satisfaction.

Returns

• Products can be returned only if they are received in a damaged, defective, or incorrect condition.
• Requests for return must be made within 7 days of delivery.
• Items must be unused, in original packaging, and accompanied by proof of purchase.

Refunds

• Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days, credited to your original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

Replacements

• In case of damaged or defective products, we offer a replacement at no extra cost, subject to product availability.

Non-Returnable Items

• Customized, personalized, or perishable products cannot be returned or refunded unless they arrive damaged or faulty.

Contact Us

For any concerns regarding returns or refunds, please contact us at +91 9136010440, pankaj@troisinfo.com .